Thank you for shopping with STELLAQUEST ENTERPRISE LIMITED. We are committed to providing you with the best shopping experience, including fast and reliable shipping services. Please read our Shipping Policy below to learn about our shipping methods, delivery times, and related information.
1. Shipping Methods
We offer a variety of shipping options to ensure your order reaches you in a timely manner. We partner with trusted carriers such as:
- USPS
- FedEx
- UPS
- DHL
- Other reliable carriers
You can select your preferred shipping method at checkout. Please note that delivery times may vary depending on the shipping option chosen, your location, and any unforeseen delays with the carrier.
2. Processing Time
All orders are typically processed within 1-3 business days after payment confirmation. Processing time may vary during peak seasons, holidays, or sales events. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Rates
Shipping costs are calculated based on your order’s size, weight, and destination. You can view the exact shipping cost at checkout before completing your purchase. We offer the following shipping options:
- Standard Shipping: Usually takes between 5-10 business days (varies by location).
- Expedited Shipping: Usually takes between 2-5 business days (varies by location).
- Express Shipping: Usually takes 1-3 business days (varies by location).
Please note that delivery times are estimates, and external factors (such as weather conditions, customs delays, etc.) may occasionally impact delivery.
4. International Shipping
We are happy to ship internationally to many countries. International orders may be subject to additional customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer.
For international shipments, please allow additional processing and shipping time due to customs clearance.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package’s progress through the carrier’s website.
If you have any issues tracking your order or if your tracking number is not working, please feel free to contact our customer service team at [email protected].
6. Address Accuracy
Please double-check your shipping address before completing your purchase. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses. If you notice an error in your shipping address after placing an order, please contact us immediately, and we will try to assist you in correcting it before shipment.
7. Delayed Shipments
While we strive to ensure timely deliveries, please note that delays may occur due to factors beyond our control, such as weather conditions, holidays, or customs procedures for international orders. If your package is delayed, we will do our best to keep you updated on the status and assist with any inquiries.
8. Missing or Damaged Packages
If your package is missing or damaged during transit, please contact us within 7 days of receiving your order. We will work with the carrier to resolve the issue and either resend the item or offer a refund, depending on the situation.
9. Return to Sender
If a package is returned to us due to an incorrect address or failure to pick it up from the carrier, we will contact you to arrange for re-shipping. Additional shipping fees may apply for reshipment.